Wednesday, March 30, 2016

Essential Question

"What's the biggest requirement in order to be successful in the hotel industry?"

The past few weeks I have spent researching this question, on how to be successful in the hotel industry. Going into the hotel industry, i want to have the most knowledge of what i can do to be successful. So I researched what the experts had to say about their routes to success in this ever changing and growing industry. Many had said the most important thing was experience, but my favorites were the ones who said that the way you treat your customer is the most important thing. Customer service is how travelers will remember their stay. If they have good customer service and communication, they'll come back to your hotel! Building relationships with people and making them feel welcome and at home, is vital to a great stay. Through all the expert's advice I read, I definitely learned a bit of what it takes to make it in the hote and resort world. 

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